Returns & FAQ

Because these are digital, non-refundable products we make available instantly, please read the policies below before purchasing. If you have any questions or need help, email us at contact@support.books.ritaarosemena.com.

Key points

• Digital books are non-refundable.

• We cannot accept general returns, exchanges, or cancellations once a digital product has been delivered.

• If you have trouble accessing a purchased file, contact us and we’ll help.

Cancellations

• You can cancel or edit an order only before the product is delivered. If you received a delivery link or file, the order is complete and cannot be canceled.

• Donations, tips, and “locked messages” are non-cancellable and non-refundable.

Access & Delivery

If you can’t access your digital purchase (broken link, file missing, corrupted file, etc.):

1. Email contact@support.books.ritaarosemena.com with your order number and a short description of the problem.

2. If possible, include screenshots of any error messages or of your order confirmation page. We’ll respond and provide a replacement download or a troubleshooting solution.

Payment methods

We accept credit/debit cards, PayPal, Google Pay, Apple Pay, and—where available—Klarna/AfterPay and certain local payment methods.

International purchases

If you purchase from outside the U.S., standard payment processing may apply. Please consider your local taxes, duties, or fees for digital purchases.

Merchant of Record

Merchant of record and order handling are managed by Fourthwall.com. For details about privacy or terms, please refer to their Privacy Policy and Terms of Service.